1bet2u Privacy Policy — Your Personal Data Protection

Privacy Policy Introduction and Scope

This Privacy Policy ("Policy") is published by 1bet2u ("we", "Platform") and applies to all users who access or use the website, mobile app, and services provided under the 1bet2u.vu domain. This document transparently explains how we collect, process, store, and protect your personal data.

We take our responsibilities as a data controller seriously under Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable legislation. Every data processing activity we carry out has a clear, lawful purpose and does not exceed what is necessary.

By registering an account, making a deposit, or using any part of the 1bet2u platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Personal Data We Collect

1bet2u collects various categories of personal data depending on how you interact with our platform. Below are full details of the types of data we collect:

We never collect sensitive data categories such as medical information, political views, or religious beliefs unless expressly required by law and with your explicit consent. We also do not collect data from your social media profiles unless you actively choose to register using a supported third-party social media account.

How We Use Your Personal Data

Every piece of data we collect is used for defined and legitimate purposes. We do not use your personal data for any purpose not stated in this policy without first obtaining fresh consent from you.

• Account Management: Creating, verifying, and managing your account so you can enjoy the platform smoothly at all times.
• Transaction Processing: Processing your deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC): Fulfilling anti-money laundering (AML) legal obligations by verifying your identity and age.
• Platform Security: Detecting and preventing fraud, unauthorised access, account abuse, and any suspicious activity that could harm you or the platform.
• Customer Support: Handling your enquiries, complaints, and support requests more efficiently and effectively.
• Service Improvement: Analysing usage patterns to improve the platform experience, diversify game options, and enhance technical performance.
• Marketing Communications: Sending information about promotions, bonus offers, and platform updates — only if you have opted in to receive such communications.
• Legal Compliance: Meeting all reporting obligations, responding to authority enquiries, and complying with applicable court orders or legislation.

Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), every processing of personal data must have a valid legal basis. 1bet2u processes your personal data on the following bases depending on the purpose of processing:

• Consent: For marketing communications and the use of optional cookies, we rely on explicit consent provided by you. You may withdraw your consent at any time.
• Contract Performance: Data processing required to provide the services you have requested — including account management and transaction processing — is carried out on the basis of contractual fulfilment between you and 1bet2u.
• Legal Obligations: Processing required to comply with PDPA, AML, tax laws, and other regulatory requirements applicable to our platform's operations.
• Legitimate Interests: We process certain data based on legitimate business interests such as fraud prevention, network security, and service quality improvement — provided these interests do not override your fundamental rights.

For each processing activity, we have carried out a balancing assessment to ensure the processing is lawful, fair, and transparent. Records of these processing activities are maintained by our privacy team and can be submitted to the relevant authorities upon request.

Data Sharing with Third Parties

1bet2u does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Data sharing only occurs in limited and controlled situations as follows:

• Payment Service Providers: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and crypto payment processors receive only the minimum data necessary to securely process your financial transactions.
• Game Software Providers: Third-party gaming platform providers, such as live casino suppliers and slot providers, receive the session data necessary to operate your games.
• KYC Service Providers: Trusted and audited third-party identity verification companies assist us in securely verifying your identification documents.
• Analytics Providers: Anonymous analytics platforms help us understand usage patterns for platform improvement — data shared is anonymised and cannot personally identify you.
• Legal Authorities: We will disclose the required data to the police, courts, or regulatory bodies when mandated by law or a valid court order.

All third parties with whom we share data are bound by strict data processing agreements requiring them to protect your data to the same or higher standard that we uphold. We conduct regular compliance reviews of these third parties to ensure ongoing protection.

Cookies and Tracking Technologies

1bet2u uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper platform functionality, and analyze usage patterns for continuous improvement.

There are four types of cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the platform's core functions such as login authentication, session management, and security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform — such as most frequently visited pages and response times — to help us improve service quality. All data is anonymised.
• Functional Cookies: Allowing the platform to remember your preferences such as language, display settings, and favourite games to deliver a more personalised experience.
• Targeting Cookies: Used to display content and promotions more relevant to your interests. This type of cookie requires your explicit consent before being activated.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect some platform functionality. For more information on managing cookies, refer to your web browser's help documentation.

International Data Transfers

In the course of its operations, 1bet2u may need to transfer your personal data to servers or third parties located outside Malaysia. This includes cloud service providers, international gaming platform providers, and our global support systems.

Every international data transfer is carried out with adequate safeguards in place, including:

• Ensuring that recipient countries maintain a level of data protection equivalent to or exceeding Malaysia's standards.
• Using internationally recognised standard contractual clauses to protect data during transfers.
• Obtaining appropriate security certifications or assurances from overseas data recipients.
• Implementing end-to-end encryption for all cross-border data transfers.

You have the right to request further information about the international data transfer mechanisms we use by contacting our privacy team through the channels listed in Section 12.

Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 and international best practices, you have the following rights regarding the personal data we hold about you. All requests will be processed free of charge within 14 working days.

Data Security Measures

1bet2u continually invests in robust cybersecurity infrastructure to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure. The technical and organizational measures we implement include:

• 256-bit SSL Encryption: All communications between your device and our servers are secured by TLS 1.3 protocol with 256-bit SSL certificates that are updated on a regular basis.
• Data-at-Rest Encryption: Sensitive data stored in our databases uses AES-256 encryption for additional protection even in the event of unauthorized physical access.
• Two-Factor Authentication (2FA): Our system supports 2FA for all user accounts and is mandatory for internal staff access to systems containing sensitive data.
• Continuous Monitoring: Our security team monitors the platform 24/7 using real-time threat detection systems to identify and respond to any suspicious activity.
• Penetration Testing: Independent security audits and penetration testing are conducted periodically by qualified third parties to identify and address vulnerabilities before they can be exploited.
• Tiered Access Control: The "least privilege" principle is applied — each staff member is granted access only to the systems and data required for their specific role.

While we take all reasonable measures, no security system can be guaranteed 100% foolproof. In the event of a data breach affecting your rights and freedoms, we are committed to notifying you and the relevant authorities within the timeframe required by law.

Children's Privacy

The 1bet2u platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

As part of the registration and KYC verification process, we require valid proof of age before a user is granted full access to the platform. Should we discover that personal data of an underage individual has been collected inadvertently, we will take immediate action to delete that data and close the relevant account without prior notice.

Changes to This Privacy Policy

1bet2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legislation, or regulatory requirements. We are committed to notifying you of any material changes in the following ways:

• Displaying a prominent notice on our platform's home page at least 14 days before any changes take effect.
• Sending email notifications to the address registered on your account.
• Updating the "Last Updated" date shown at the top of this document.

Your continued use of the 1bet2u platform after the effective date of any changes will be deemed as your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and discontinue use of the platform before the changes take effect.

Previous versions of this Privacy Policy are archived and can be requested by contacting our privacy team. We encourage you to review this page periodically to stay informed about how we handle your personal data.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you. We take every enquiry seriously and will respond within a reasonable timeframe.

You may reach us through the following channels:

• Privacy Email: [email protected] (state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• FAQ Page: Visit our FAQ page for answers to the most frequently asked questions

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant data protection authority in your country. However, we hope to resolve any issues directly with you first.